Terms of service

 

Last updated: 12 November 2025

Overview

Welcome to The Matcha Collective. The terms “we”, “us” and “our” refer to The Matcha Collective (WA) Pty Ltd (ABN 18 686 088 531). We operate this website and store to provide you with products, content, and services (collectively, the “Services”).
Our online store is powered by Shopify, which helps us deliver the Services to you.

These Terms of Service (“Terms”) govern your use of our website and Services. Please read them carefully, as they contain important information about your legal rights and obligations.
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.

1. Eligibility and Accounts

By using our Services, you confirm that you are at least the age of majority in your state or territory of residence, or you have obtained consent from your parent or guardian.
You agree to provide accurate, current, and complete information when creating an account or making a purchase, and to maintain the confidentiality of your login details. You are responsible for all activity under your account.

2. Our Products

We make every effort to display our products accurately. However, colours and appearances may vary depending on your device and screen settings.
We do not warrant that a product’s description or appearance will meet your expectations. Product availability, descriptions, and prices are subject to change without notice.

3. Orders

All orders are subject to acceptance. We reserve the right to refuse or cancel any order at our discretion.
Your order becomes binding once payment is processed and we send a confirmation email.
All purchases are subject to our Refund Policy.
Products purchased are for personal use only and must not be resold or exported for commercial purposes.

4. Prices and Payment

All prices are listed in Australian dollars (AUD) and include GST unless stated otherwise.
Prices, discounts, and promotions may change at any time without notice.
You agree to provide valid and up-to-date payment information. By submitting your payment details, you authorise us (and our payment providers) to charge the total order amount, including applicable shipping, taxes, and fees.

5. Shipping and Delivery

Estimated delivery times are provided as a guide only. We are not responsible for shipping delays caused by carriers, customs, or events beyond our control.
Risk of loss and title pass to you once goods are transferred to the carrier.

6. Intellectual Property

All content on our website—including text, images, graphics, logos, videos, and design—is the property of The Matcha Collective or our licensors and is protected by Australian and international laws.
You may use our content only for personal, non-commercial purposes. Any reproduction, modification, or redistribution requires our written consent.

7. Third-Party Tools and Links

We may provide access to tools, links, or content from third parties. These are offered “as is” and “as available”.
We are not responsible for third-party sites or services, including their accuracy, security, or privacy practices. Please review their policies before engaging with them.

8. Relationship with Shopify

Our store is hosted on Shopify, which enables our e-commerce platform. Your purchases are made directly with The Matcha Collective, not Shopify.
Shopify is not responsible for any transactions, damages, or losses related to your purchases.

9. Feedback and Reviews

If you submit feedback, suggestions, reviews, or other content (“Feedback”), you grant us a royalty-free, worldwide licence to use and share that content for any lawful purpose, including marketing and improvement of our Services.
You must ensure your Feedback is accurate, lawful, and does not infringe any third-party rights.

10. Errors and Omissions

We do our best to ensure all information is accurate. However, errors, inaccuracies, or omissions (including pricing or availability) may occur.
We reserve the right to correct any errors and to update or cancel orders affected by them.

11. Prohibited Conduct

You must not misuse our Services. This includes (but is not limited to):

  • Engaging in unlawful, fraudulent, or harmful activity.

  • Uploading viruses or malicious code.

  • Attempting to disrupt or bypass our security systems.

  • Using our content for commercial gain without permission.

We reserve the right to suspend or terminate your access if you breach these Terms.

12. Termination

We may suspend or terminate your access to the Services at any time without notice. You remain responsible for any charges incurred prior to termination.
Sections relating to intellectual property, limitation of liability, and governing law will continue to apply after termination.

13. Disclaimer of Warranties

To the fullest extent permitted by law, the Services and all products are provided “as is” and “as available”.
We make no guarantees that the Services will be uninterrupted or error-free.
Nothing in these Terms limits or excludes any rights you have under the Australian Consumer Law (ACL), including guarantees that cannot be excluded by law.

14. Limitation of Liability

To the maximum extent permitted by law, The Matcha Collective (and our employees, affiliates, and partners) will not be liable for any indirect, incidental, or consequential loss arising from your use of our Services or products.
Our liability for breach of any consumer guarantee under the ACL is limited, at our option, to replacement of the goods, supply of equivalent goods, or a refund of the purchase price.

15. Indemnification

You agree to indemnify and hold harmless The Matcha Collective, Shopify, and their affiliates from any claims, losses, or damages arising from your breach of these Terms or misuse of the Services.

16. Governing Law

These Terms are governed by the laws of Western Australia, Australia, and the courts of that jurisdiction shall have exclusive jurisdiction over any dispute.

17. Changes to These Terms

We may update or modify these Terms at any time. Any changes will take effect upon posting on our website.
Your continued use of our Services after changes are made constitutes your acceptance of the revised Terms.

18. Contact Us

If you have questions about these Terms, please contact us:
The Matcha Collective (WA) Pty Ltd
📧 thematchacollective.au@gmail.com
🏢 Unit 18, 378 South Street, O’Connor WA 6163
ABN: 18 686 088 531