Shipping policy
Shipping Policy – The Matcha Collective
We ship all orders from our Perth warehouse (O’Connor, WA) using Australia Post.
All orders are carefully packed and dispatched within 1–2 business days.
You’ll receive a tracking number once your parcel is on its way.
Domestic Shipping (Australia)
-
Standard Shipping: $11.95 Australia-wide (tracked)
-
Free Shipping: on all orders over $100 AUD
-
Express Shipping: $15.95 (Australia Post Express)
Estimated Delivery Times:
-
WA: 2–4 business days
-
Other states: 3–7 business days
International Shipping
We ship worldwide via Australia Post International Standard (tracked).
| Destination | Shipping Rate |
|---|---|
| New Zealand | $24.95 |
| Asia | $29.95 |
| USA & Canada | $34.95 |
| Europe & UK | $36.95 |
| Rest of World | $44.95 |
Free international shipping on orders over $200 AUD.
Estimated Delivery Times:
-
New Zealand: 7–10 business days
-
Asia: 10–14 business days
-
USA & Europe: 10–18 business days
Additional Information
-
Orders are dispatched Monday–Friday.
-
We’re not responsible for delays caused by postal carriers or customs.
-
Please ensure your shipping address is correct at checkout — we can’t refund or reship parcels returned due to incorrect addresses.